As travellers we’ve all had our shares of flight delays. As if a prolonged wait at a cramped airport isn’t frustrating enough, a delay or cancellation of flight costs you precious money and time, especially when it’s critical to get to a business meeting, a friend’s wedding or a child’s graduation or when you are just on a holiday. Are you aware that you have certain rights when things wrong at the airport. These rights vary based on factors likes airlines, source aiprort, distance of the journey and times of delay etc.
Since you were traveling from Europe or on a European Carrier, you come under the jurisdiction of Flight Compensation Regulation 261/2004 . It is a regulation under EU law for protecting passengers in case of flight delay, cancellations or when a passenger is denied boarding (due to overbooking).
The aviation sector is expanding at a very fast pace. As a result, thirty percent of the flights flying everyday suffer delays. Waiting at the airport in case of a flight delay could be quite frustrating. As a passenger , you should be aware that you have certain rights in case your flight suffered a long delay.
In case of flight delays, passengers are entitled to get refreshments, compensation and accommodation (in case of overnight delays). The amount of compensation depends on number of hours by which the flight is delayed and the flight distance.
Nothing can be more frustrating than a cancelled flight. If your flight is cancelled, the airline should provide you with a rerouting or refund or return to the original airport based on your convenience. You are also entitled to refreshments, communication, as well as accommodation. The airlines also owe you monetary compensation in the case of cancellation.
Note: The airline has to give you compensation only if the delay was not because of an extraordinary circumstance like weather.
In case you miss your connecting flight because of the delay caused in the first leg you are still eligible for compensation For eg; if you are flying to Delhi from San Francisco Via London. Your flight from San Francisco to London is delayed; causing you to miss your onwards flight from London to Delhi booked (with the same carrier) you have following rights.
When you are forced to give up your seat because of overbooking, it’s called denied boarding. You are eligible to get on the spot compensation in case of denied boarding. Things to do in case of denied boarding:
If a passenger is placed in a lower class than that for which a ticket was purchased, the airline must refund 30/50/75% of the cost of the ticket depending upon the flight distance. If a passenger is placed in a higher class than that for which a ticket was purchased, the airline may not request any additional payment.