Shocked on not finding your baggage on conveyer belt? Could be a case of baggage loss with fault at the end of the Airlines. Though it doesn’t happen too often as the Airlines are good at tracking baggage but if your baggage has been misplaced, damaged or lost by the Airlines then you have certain rights as a passenger to claim for baggage loss.
In scenario of damaged luggage, you are eligible to claim compensation within 7 days of receipt of baggage. On priority fill 'Property Irregularity Report' (PIR) immediately at the claim counter of your Airlines. The Airlines shall then contact you to discuss the extent of the damage and its recourse.
Baggage is considered lost if it is not received within 21 days of flight arrival. A PIR complaint should be filled within 21 days of the flight for the Montreal Convention of 1999 to apply.